Privacy Policy

This Privacy Policy explains how SERYA CORPORATION, 4111 Greenbriar Dr Ste B, Stafford, TX 77477, USA (“JetShipper”, “we”), handles personal data when you visit our website, use the JetShipper app or play Seller’s Nightmare.

1. Who is responsible

• For data about you (as a seller, a user of the app or a visitor), SERYA CORPORATION is the controller.
• For data about your buyers that reaches us with your orders, you are the controller and we process it on your instructions to fulfill those orders.
• Questions and requests: privacy@jetshipper.com.
• Our representative in the European Union: [TO CONFIRM: name and address of the EU representative (GDPR Art. 27)]

2. What we collect

• Account and contact data: name, email, phone, company name, address, the users you invite and their roles.
• Sign-in and security data: password (stored only as a secure hash), second-factor setup, sign-in times, device and IP address.
• Store connection data: the access granted when you connect Etsy, Shopify or another marketplace, and your listings and orders from it.
• Order data, including your buyers’ data: buyer name, shipping address, phone or email where the marketplace provides it, and personalization text and files.
• Production records: what was made, weighed and photographed for each order (photos of the item, not of people).
• Payment data: top-ups and charges. Card payments are processed by Stripe; we do not receive full card numbers.
• Support data: your tickets, messages and attachments.
• Marketing choice: whether you agreed to marketing email, when and where.
• Website and game: our website does not use tracking or advertising cookies. If you add your name to the Seller’s Nightmare daily table, we store the name, store name and revenue you entered.

3. Why we use it, and on what basis

• To provide the Service: accounts, orders, production, shipping, returns, billing, support (performance of our contract with you).
• To keep the Service secure and prevent fraud and misuse (our legitimate interests; legal obligations).
• To meet legal duties such as tax, accounting and customs records (legal obligation).
• To improve the Service using aggregated usage information (legitimate interests).
• Marketing email: only if you agreed. You can withdraw at any time in your profile or with the link in each email. Service email (security codes, order and funds notices) is not marketing.

4. AI assistance in support

To route and draft replies to support tickets faster, ticket content may be processed by an AI service (Anthropic). A member of our team remains responsible for the reply. [TO CONFIRM: whether replies are always reviewed by a person; no training on customer data under the provider’s terms]

5. Who we share data with

We do not sell personal data. We share it only as needed to run the Service, with:

• our production and support service provider in Türkiye, which produces your items and helps run support;
• hosting and infrastructure: Hetzner (servers in Germany), Cloudflare (website, images and file storage);
• payments: Stripe;
• email and messages: Mailjet (service email), Brevo (marketing email, only with consent), Twilio (text-message sign-in codes);
• shipping: our label and address-verification provider (EasyPost) and the carriers you choose (such as USPS, UPS and DHL), which receive what they need to deliver;
• AI support assistance: Anthropic;
• the marketplaces you connect, when we send tracking information back to them;
• authorities, courts or advisers when the law requires it or to protect our rights.

6. International transfers

We are based in the United States and our servers are in Germany. Data may also be processed in Türkiye and by our providers in other countries. Where the law requires, we protect these transfers with appropriate safeguards such as the European Commission’s standard contractual clauses. [TO CONFIRM: transfer mechanisms in place]

7. How long we keep it

• Account data: while your account is open, then as long as needed for legal, tax and audit records. [TO CONFIRM: periods]
• Your buyers’ personal data: until the order and any return or claim are closed, then anonymized. [TO CONFIRM: period]
• When a valid deletion request is made, we anonymize personal details while keeping the financial and production records the law requires.

8. Security

Every user signs in with two factors. Data is encrypted in transit, access is limited by role, and we log access to sensitive actions.

9. Your rights

Depending on where you live, you can ask to access, correct, delete or receive a copy of your data, object to or restrict its use, and withdraw consent. Write to privacy@jetshipper.com; we will verify your identity first. If you are in the EU or UK you may also complain to your data protection authority. Your buyers should send their requests to you; we will help you answer them.

10. Children

The Service is for businesses and is not directed at anyone under 18.

11. Cookies

See our Cookie Notice.

12. Changes

We will post any change here and update the date at the top. If a change is significant, we will tell you in the app or by email.